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Support Specialist, POS

Restaurant365·Irvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO
full timeIrvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO

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AT A GLANCE

Customer ServiceFull Time
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Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch resul

About the role

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform.  This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business critical restaurant operations.  The ideal candidate brings strong technical aptitude, structured problem-solving skills, and the ability to communicate clearly with both technical and non-technical stakeholders.

Responsibilities

  • High attention to detail, particularly when working with system configuration and financial data
  • Strong Excel skills, including data review and validation
  • Flexible and adaptable to shifting customer and team needs
  • Solution-oriented mindset with the ability to troubleshoot and communicate clearly under pressure
  • Excellent written and verbal communication skills, with the ability to simplify complex technical concepts
  • Strong technical aptitude and comfort working across multiple support platforms (ticketing systems, chat, outbound phone)
  • Experience working with integrated systems and understanding how data flows between applications
  • Reliable and punctual attendance in assigned shifts and workdays including providing clear and timely communication with management regarding availability and scheduling changes
  • Bachelor’s degree with emphasis in business, finance, accounting, or information systems
  • Restaurant industry experience
  • Strong understanding of general business processes and workflows
  • Previous experience in a technical support or customer-facing technical role
  • Experience supporting SaaS or ERP platforms (e.g., enterprise software, financial systems, or operational management tools)

Benefits

  • Competitive compensation package
  • Comprehensive medical benefits
  • 401k + matching
  • Team member stock options
  • Flexible PTO + Company holidays
  • Wellness initiatives
  • 401(k)
  • PTO
  • Equity
PostedNot listed
Statusactive
CommuteDistance only

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