Roadside Support Specialist - Commercial Trucking

Miller Transportation Group is a rapidly growing leader in the transportation industry and has been family-owned and operated since 1912. With headquarters in Mount Holly, New Jersey, we proudly operate several business units as follows: • Miller Truck Leasing – the largest privately-held truck leasing company on the East Coast. Provides full-service leasing, finance leasing, truck rental, and truck maintenance programs. • Miller Dealerships - Provides car and light truck solutions across the Ford, Lincoln, and Subaru brands. • Miller Dedicated Services - Supports customers in outsourcing their transportation needs by providing vehicles, drivers, fuel, insurance, and overall industry expertise. • Miller Brokerage Services - Provides on-demand capacity solutions through our network of reliable carriers. Miller Transportation Group is immediately hiring a Roadside Support Specialist - Commercial Trucking for our Miller Truck Leasing division at our corporate headquarters in Mount Holly, NJ.Ideal candidates will have prior hands-on experience in diesel vehicle repair along with excellent communication skills in order to assist customers and company drivers who are experiencing mechanical issues.Great position for retired technicians! Requirements You Will: • Receive in-bound phone calls from Miller Truck Leasing customers and company drivers and will need to help diagnose mechanical issues and communicate out appropriately • Enter data into company systems to document incident and circumstances • Make outbound phone calls to dispatch appropriate service to customer • Act as a liaison between the serving location and the customer and/or driver • Manage multiple breakdown situations on a daily basis • Handle logistics for off-lease trucks that need maintenance and repairs • Processing invoices as needed for roadside support services • Other duties as needed You Have: • Must have prior hands-on experience in diesel vehicle repair along with strong focus on customer support and a sense of urgency on fixing problems and coordinating resolutions • Technical School Degree or Associates Degree preferred • Ability to resolve customer service issues by providing excellent service and ultimately assuring the customer is satisfied with the service provided • Ability to multi-task on the phone and on a computer at same time • Ability to work: Thursday - Saturday from 6:00 PM until 6:00 AM. Will also work every other Wednesday. Benefits We Have: • Competitive Compensation: $65,000-$70,000 Salary Range • Medical insurance with HSA, FSA options • Paid Time Off • Advancement Opportunities • Robust training • 401/K with company match #Miller1