active · Approximate location
Jr. Associate Account Manager
full timeChicago, IL
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AT A GLANCE
ResidentialManager levelFull TimeFull Time Employee
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the en
About the role
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Junior Account Manager is responsible for serving as a primary relationship owner of residential client accounts and exercising independent judgment to support business objectives, client strategy, and operational performance. This role serves as a primary point of contact for assigned clients and is accountable for analyzing account performance, recommending solutions, and driving execution across cross-functional teams to ensure alignment with financial, operational, and client success goals.
Responsibilities
- Manage a portfolio of client accounts, serving as a primary relationship owner and trusted advisor on service delivery, performance, and growth strategy.
- Exercise independent judgment in prioritizing client needs, resolving issues, and determining appropriate escalation paths.
- Resolve client issues by assessing business impact and determining appropriate solutions, balancing client satisfaction with company objectives.
- Analyze client portfolios, financial performance, and operational data to identify trends, risks, and opportunities; develop and recommend actionable solutions.
- Lead coordination with internal teams (Sales, Field Operations, Product, and Implementation) to align resources and execute against client objectives.
- Monitor project performance across rehabs, turns, and maintenance initiatives, ensuring alignment with any contractual obligations, budgets, and timelines.
- Evaluate client KPIs and develop performance insights, presenting recommendations to internal stakeholders and clients.
- Identify and drive account growth opportunities with the account manager, including upsell and service expansion, based on data analysis and client needs.
- Support contract adherence and participate in scope, pricing, and service-level discussions with clients.
- Contribute to process improvements by identifying inefficiencies and recommending operational enhancements.
- Other duties as assigned.
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