active · Approximate location
Special Projects Coordinator
full timeChicago, IL
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AT A GLANCE
CommercialFull TimeFull Time Employee
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the en
About the role
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Special Projects Coordinator plays a key role in our business by managing issues that become multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances.
Responsibilities
- Coordinate assigned both planned and unplanned capital construction, maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion
- Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication
- Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction
- Build and grow a regional project vendor base to provide project services
- Partner with internal team members to onboard new vendors and monitor vendor scoring
- Partner with operations teams to ensure strong communication and issue resolution
- Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences
- Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service
- Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients
- Foster a positive team environment
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
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