Solutions Consultant II (R-19797)

About the role

Responsibilities

• Act as a trusted solutions advisor to sales teams and their clients, helping to understand the clients core needs/pain points, business, and technical requirements to recommend the most impactful approach leveraging the products in the assigned portfolio. Consulting on the bigger picture versus just answering questions/RFPs.
• Drive successful sales engagements and ensure our solutions align seamlessly with the client’s business objectives.
• Work on prescriptive ROI models for the customer and where needed, assist in gathering client requirements and understanding their business needs.
• Assist sales in develop solution proposals, outlining how our products can address specific challenges and add economic value to the client’s business.
• Conduct engaging and persuasive executive/decision maker conversations/discussions to showcase the capabilities and benefits of our solutions; adapt conversations/presentations to different audiences and address specific use cases effectively; assist when sales presents on product demonstrations, when needed.
• Collaborate with sales and client success when necessary to participate in strategic client meetings.
• Work closely with all internal teams to ensure proper transfer of key business objectives to align to long term KPIs and broader success criteria the client is expecting from the partnership.
• Effectively navigate the matrix, bringing in the proper experts as needed to support the client proposal (Solutions Architects, Analytic Advisors, Product, etc).
• Continuously expand expertise in products and solutions, stay up to date with the latest advancements in the markets, industries, and verticals you support; share knowledge with the sales team, product team and other key stakeholders to enhance the collective understanding of our solutions; understand and articulate the differences in competitive solutions.
• Be an industry expert; participate in industry events (conferences, trade shows, client events, etc) to support our positions as industry and thought leaders.
• Collaborate with the Sales, Product and Marketing teams in creating sales collateral, solution documentation, and RFP responses; creating a continuous loop of ongoing sales training; working with sales and clients to identify potential opportunities for testimonials, white papers, and/or case studies; working with marketing, sales and clients in executing on the testimonials, white papers, and/or case studies; being the voice of customer for product improvements/feedback.