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Director Of Operations| Luxury High-Rise Residences- Millenium Tower

Action Property Management·San Francisco, CA
full timeSan Francisco, CA

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AT A GLANCE

Onsite / High Rise Community ManagementDirector level5+ years experienceFull TimeRegular Full-Time

Required

  • 5+ years experience
  • People Leadership
  • Customer Service
Preferred qualifications are helpful, not automatic disqualifiers.
Apply on Company Site

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our

About the role

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Summary: The Director of Operations is responsible for overseeing the day-to-day operations of Millennium Tower, ensuring seamless delivery of luxury services to residents. This role requires a strong background in luxury hotel or hotel residences, with a particular focus on rooms division operations. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering exceptional service. This is a unique opportunity for a Director of Rooms, Director of Residences, Director of Front Office, Hotel Manager, Assistant General Manager, or Operations Executive who is ready to bring Forbes-level service standards into an exclusive luxury residential environment. Ideal candidate MUST HAVE: Forbes 4-5 star hospitality background/experience with strong background from luxury hotel or hotel residences experience from a Forbes 4-Star or 5-Star hotel/resort maintaining Forbes standards, and service level delivery. Compensation: $130k-140k/year, plus fully paid 100% health benefits, 401k match Additional Perks: Free parking, monthly cell phone stipend, yearly discretionary performance bonus, free monthly dry cleaning Schedule: This is a full-time onsite leadership role located at Millennium Tower in San Francisco. Monday – Friday 9:00 AM – 5:30 PM Because luxury service never stops, flexibility is required to support business needs, resident events, emergencies, and operational priorities, including participation in an alternating weekend leadership coverage rotation.

Responsibilities

  • Operational Oversight: Manage all aspects of the property's operations, including front desk, concierge, housekeeping, and engineering.
  • Team Leadership: Lead and develop a high-performing team, providing training, coaching, and performance management.
  • Guest Experience: Ensure a consistently high level of guest satisfaction through exceptional service delivery.
  • Financial Management: Develop and manage operational budgets.
  • Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality.
  • Emergency Preparedness: Develop and implement emergency response plans and procedures.
  • Compliance: Ensure compliance with all applicable regulations and safety standards.
  • Project Management: Oversee renovation and improvement projects.
  • Other duties as assigned

Requirements

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field.
  • Minimum of 5 years of experience within: luxury hotel or hotel residence operations, with a focus on Rooms Division. (Forbes experience)
  • Forbes service training and experience maintaining Forbes standards.
  • Strong Rooms Division, Front Office, Resident Services, or Hotel Operations leadership experience.
  • Experience maintaining Forbes service standards and luxury guest experience programs.
  • Strong leadership and management skills. Proven success leading large teams in high-touch luxury service environments.
  • Excellent communication and interpersonal skills.
  • Strong organizational and problem-solving skills.
  • Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
  • Ability to work flexible hours including weekends and holidays. (Required)
  • M100 and CMCA certificates are desired
  • Prolonged periods sitting at a desk and working on a computer.

Benefits

  • Vision
  • 401(k)
  • Bonus
PostedNot listed
Statusactive
CommuteDistance only

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