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Operations Project Engineer

Protolabs·Rosemount, MN
full timeRosemount, MN

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AT A GLANCE

ManufacturingFull Time
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Be yourself at Protolabs  Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workp

About the role

Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. Why Protolabs? We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. Join our team as an Operations Project Engineer! This is an onsite role in Rosemount, MN Monday-Friday. As an Operations Project Engineer for Injection Molding you will play a critical role in delivering complex, high-value customer programs from initial engagement through final production. Acting as the central point of coordination, you will partner with customers and collaborate across Sales, Engineering, Quality, Manufacturing, and other cross-functional teams to successfully plan, manage, and execute injection molding projects throughout their lifecycle. In this highly visible role, you will combine technical expertise, project leadership, and customer focus to drive project success, ensure operational excellence, and deliver exceptional customer experiences. You will also help shape the future of Protolabs' Production Injection Molding business by developing and improving the processes, tools, and best practices used to manage customer programs at scale. In addition, you will contribute to strategic growth initiatives by supporting Sales and Marketing efforts that expand Protolabs' production molding capabilities and market presence. This is an exciting opportunity for an engineering professional who enjoys solving complex manufacturing challenges, leading cross-functional teams, and making a measurable impact on both customer success and business growth.

Responsibilities

  • Develop relationships with customers to identify key technical champions within customer organizations
  • Standardize approach to managing programs and production requirements within individual strategic accounts
  • Produce technical articles and content to promote Protolabs’s production capabilities
  • Provide consultative design for injection molding services to customers with an emphasis on long-term scalability and quality
  • Seek project outcomes which satisfy customers' needs in a time and cost-effective way for both the customer and Protolabs
  • Support the development of long-term programs with our customers that produce sustainable growth and revenue
  • Assist Sales, Marketing, and Product Management in communicating Protolabs's production capabilities to our customers
  • Synthesize patterns in customer needs to determine potential paths towards standardized offer expansions
  • Development of documentation and/or software tools to support production project planning, organization, and execution
  • Develop criteria (triggers) and processes for informing/approving high-value projects in alignment with business capacity and strategy
  • Analyze and communicate manufacturing design feasibility and scalability directly to customers via email, phone call, video call, etc.
  • Assess customer and industry specifications, drawings, procedures, purchasing documents, etc.
  • Utilize project management tools to define resources required, solutioning process steps, and documentation of project plans within specified project timelines
  • Prepare custom documentation for customers and internal teams outlining our scope of work to be performed
  • Perform holistic manufacturing costing to determine appropriate pricing for individual projects or programs
  • Advocate for customer project requirements, evaluate corresponding manufacturing capabilities, and seek productive compromises
  • Create views, tools and approach to tracking active customer production projects
  • Own communication mechanisms and strategy for keeping leadership and other stakeholders informed on status of the production pipeline including all relevant details on volumes, revenue impact, risks, issues, etc.
  • Determine and set up manufacturing execution plans for high complexity projects
  • Develop custom tools and workflows to support projects as needed
  • Maintain real-time project status for active projects, understanding any risks, issues, dependencies or barriers to delivery as committed
  • Manage and evaluate sample builds, iterative tooling, or other internal exploratory projects necessary to achieve customer requirements
  • Work with Protolabs's vendors to communicate downstream requirements, risks, and delivery schedules
  • Support the organization and the customer in resolving post-sales disputes on production projects
  • Fulfill other tasks in order execution not covered by other standard job roles as appropriate
  • Work with additional customer-facing teams to define the vetting process and communication responsibilities
  • Partner with Applications Engineering, Technical Operations, and Customer Service to determine the optimal customer experience with Protolabs as an organization for individual projects
  • Work with all internal manufacturing departments to determine capacity and requirement commitments that achieve customer outcomes while not disrupting overall business
  • Communicate with Quality to navigate requirements based on Quality Policies, Quality Agreements, Work Instructions, Industry Standards, and Protolabs's potential corresponding commitments to customers within these frameworks
  • Support Engineering in scope development of projects which require additional research and development
  • Work with Logistics and Scheduling to manage customer delivery schedules for long-term projects
  • Maintain records of potential and ongoing opportunities for management review
  • Collaborate with fellow team members to share perspectives and experiences from past work and projects
PostedNot listed
Statusactive
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