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Regional Manager III - San Francisco
full timeSan Francisco, CA
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AT A GLANCE
Onsite / High Rise Community ManagementManager levelFull TimeRegular Full-Time
Required
- People Leadership
- Budgeting
Preferred
- 3+ years experience
- People Leadership
Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our
About the role
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Job Summary
The Regional Manager III (RM3) is a senior operational leadership role responsible for leading and developing Regional Managers and strengthening the consistency, quality, and effectiveness of account oversight across an assigned region.
Reporting to the Regional Vice President (RVP), the RM3 serves as the primary leadership layer between the RVP and the Regional Manager team. The RM III is accountable for improving Regional Manager performance and independence, identifying account risk early, validating recovery plans, supporting client retention, and resolving appropriate escalations before they require RVP or executive intervention.
The RM III supports the RVP and SVP’s overall responsibility for regional strategy, financial performance, organizational structure, talent planning, and critical client relationships. While the RM III may directly oversee a limited number of strategic or complex accounts when specifically assigned, the position is not intended to carry a full Regional Manager portfolio.
This is a hybrid position based out of the San Francisco regional office.
Salary Range: up to $250k depending on experience
Requirements
- Minimum of 3 years of property management experience. HOA high rise experience is preferred.
- CMCA certification or the ability to obtain within first 6 months.
- Ability to attend evening Board meetings as needed.
- Exceptional leadership, communication, and problem-solving skills.
- Ability to build and maintain client and resident relationships.
- Proven ability to lead teams, manage multiple priorities, and drive results.
- Skilled at developing and executing plans to achieve community objectives.
- Effective presentation skills.
- Acts ethically and upholds Action Property Management’s values.
- Proficiency in property management software and Microsoft Office Suite.
- Strong knowledge of budgeting, audits, reserve studies, and financial reporting.
- Demonstrated ability to lead, coach, and hold other leaders accountable.
- Strong operational judgment and the ability to identify risk, establish priorities, and develop practical solutions.
- Ability to assess the quality of account oversight and distinguish completed activity from meaningful results.
- Strong financial acumen, including experience reviewing budgets, staffing models, contracts, operational metrics, and profitability indicators.
- Exceptional leadership presence and the ability to influence Regional Managers, General Managers, board members, clients, and internal partners.
- Ability to manage complex and sensitive client, personnel, and operational matters with professionalism and discretion.
- Highly organized, decisive, and capable of managing multiple priorities across a geographically dispersed region.
- Strong coaching, conflict-resolution, and performance-management skills.
- Excellent written, verbal, presentation, and interpersonal communication skills.
- Proficiency in Microsoft Office, including Excel, and familiarity with Smartsheet or similar project-management tools.
- Proficiency with SNAP HOA or the ability to quickly learn and effectively use company systems.
- Ability to travel regularly and adjust availability based on operational and client needs.
- Five or more years of progressively responsible experience in HOA management, high-rise residential management, hospitality, property management, or multi-site operations.
- Previous experience leading managers, Regional Managers, General Managers, or equivalent operational leaders.
- Demonstrated experience managing complex client relationships and resolving escalated operational concerns.
- Experience with performance management, leadership development, account recovery, and client-retention efforts.
- Experience overseeing budgets, staffing models, operational metrics, and financial performance.
Benefits
- Vision
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