active · Approximate location
Cafe Lead
part timeNew York, New York
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AT A GLANCE
RetailLead levelPart Time
Your Opportunity at ARC’TERYX: As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including
About the role
Your Opportunity at ARC’TERYX:
As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices.
You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same.
You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs. You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store. You recognize that we create a better world, together.
Responsibilities
- Running the overall café-retail experience including supporting with inventory management, communicating with vendors and the Cafe Manager to ensure smooth operations, training of baristas, high-quality drink execution, customer service, cash handling, and cafe maintenance
- Leading, training, and inspiring team members to provide an exceptional customer experience
- Delivering authentic customer service, overseeing training in drink and food standards, and providing guidance on point-of-sale operations
- Ensuring operational efficiency while maintaining a welcoming environment at the cafe
- Executing and supporting with staff development programs for new hires
- Elevating the cafe's financial performance by driving sales growth through meticulous food and drink preparation and the delivery of exceptional customer service
- Ensuring that the cafe and equipment are maintained to allow for a clean and safe environment
- Placing orders with vendors according to guidelines
- Managing positive relationships with vendors
- Communicating regularly with Cafe Manager and Store Director regarding sales, staffing, employee performance, and overall operational efficiency
- Maintaining excellent food quality and customer service
- Creating a positive and encouraging environment for team members
Requirements
- You are available for a minimum of one open, one close and one weekend shift each week.
- Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
- Full Time – 30- 40 hours per week (5 days per week)
- Part Time – 10- 30 hours per week (2-4 days a week)
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