Lifestyle Specialist - One Steuart Lane

About the role

Responsibilities

• Regularly inspect community amenities to ensure they are clean, organized, welcoming, and ready for resident use, including: • Lounge and Dining Room
• Wellness Center
• 2nd Floor Terrace
• Promote personalized lifestyle services that support residents’ private events, equipment setup, restaurant reservations, and connections to trusted service providers.
• Guide residents through applicable event procedures, agreements, fees, certificates of insurance, and other requirements.
• Develop relationships with local businesses and organizations to create partnerships and sponsorship opportunities for resident events and experiences.
• Plan, coordinate, and execute engaging social events and activities for the community.
• Ensure all events are thoughtfully planned and executed in alignment with established community standards.
• Lead the community’s holiday experience, including the annual holiday celebration, private hosting opportunities, available services, and seasonal décor program.
• Collaborate with internal teams to ensure everyone is informed of event details and prepared to provide exceptional support.
• Maintain a proactive and thoughtful approach to event marketing and communications to maximize resident awareness and participation.
• Research and recommend unique social and cultural experiences throughout the greater San Francisco community.
• Research, coordinate, and manage third-party vendors and experiences across a variety of categories, including: • Social & Entertainment
• Arts & Culture
• Wellness
• Food & Wine
• Sporting Events
• Holiday Experiences
• And more
• Identify opportunities to introduce residents to new and engaging experiences both within the community and throughout San Francisco.
• Maintain accurate records and archives of events and activities for easy reference.
• Ensure operating supplies, storage areas, and event materials are organized and maintained to established standards.
• Develop and manage assigned budget lines related to lifestyle services and events.
• Establish an effective cadence for ordering supplies while maintaining budgetary guidelines.
• Conduct cost analysis when appropriate to identify opportunities for operational efficiency.
• Work independently and confidently while maintaining strong communication with leadership and the broader team.
• Serve as a member of the guidance team and consistently model professionalism, exceptional service, and established service standards.
• Collaborate across departments to support the success of resident events, services, and community needs.
• Be a flexible and dependable team player who is willing to step in and support the collective success of the team.

Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• High school diploma or GED required
• At least 1 year of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Benefits

• Vision