Operations Supervisor, Logistics & Cold Chain

About the role

Responsibilities

• Team Leadership & Shift Coverage • Lead, develop, and retain a cross-trained logistics and cold chain team, setting clear expectations, standards, and accountability. • Be present and available for the team during active runs, handoffs, and coverage crunches, adjusting hours to when leadership presence matters most. • Balance workload across sites (SAC-01 / SAC-02) based on batch volume and operational demand. • Run structured handoffs with your counterpart Operations Supervisor so active runs, at-risk shipments, and open issues transfer cleanly between the day and night teams. Logistics Operations & Vein-to-Vein Performance • Own vein-to-vein (V2V) performance for the network; monitor KPIs, identify trends, and drive corrective and preventive action when targets are missed. • Oversee real-time coordination of active courier runs, ensuring proactive tracking of flights, weather, and disruptions. • Direct disruption and incident response: flight and hotel rebooking, itinerary and TSA letter re- issuance, negotiating with third parties to ensure minimal delays. • Partner with manufacturing, case management, and clinical scheduling to triage the impact of delays on batch and delivery timelines. Cold Chain & Packaging Operations Oversight • Ensure cold chain readiness across the operation, including Credo and dry-shipper charging, preparation, qualification, and recirculation. • Oversee GMP packing, asset checkout and batch assignment in TrakSYS, final handover, chain- of-custody execution, and shipping-condition confirmation. • Maintain adequate qualified shipper inventory and asset availability to meet forecasted batch demand. • Ensure temperature monitoring, data upload, and excursion response are handled promptly and documented correctly. Chain of Custody, Compliance & Quality • Ensure chain-of-custody (CoC) documentation, temperature data, and return-of-materials tracking are complete, accurate, and compliant. • Maintain compliance with GMP/cGMP, IATA, DOT, and applicable transport and cold chain regulations. • Partner with Quality on deviations, CAPAs, and audit readiness; ensure SOPs are current and consistently followed. • Update delivery times in OrcaLink and ensure V2V capture for KPI reporting. Courier / Orca Porter Program & Vendor Management • Partner with the Logistics Program Manager in owning the Orca Porter courier program, including courier scheduling, flight and travel logistics, and performance tracking and optimization. • Partner in leading third-party (3PL) courier implementation, vendor relationships, and issue resolution. • Review and approve courier invoices, and manage cost and performance across airlines, travel providers, and 3PLs. • Oversee commercial site feasibility assessments and dry-run support for new and existing treatment centers. Continuous Improvement & Scale • Continuously evaluate and improve logistics and cold chain workflows to support operational scalability and commercial growth. • Contribute to and maintain training programs, SOPs, and qualification frameworks. • Support capacity planning, tooling, and process changes that increase reliability and throughput as volume grows. Cross-Functional Partnership • Partners closely with Manufacturing, Quality, Clinical Scheduling, Commercial Case Management, and external donor and recipient organizations. • Represents Logistics & Cold Chain in operational planning, readiness reviews, and cross- functional projects