active · Approximate location
Product Implementations Consultant
full timeSalt Lake City, Utah
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AT A GLANCE
Customer ServiceFull Time
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and c
About the role
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Job Summary
Filevine is currently hiring for a Product Implementations Consultant for the Product Implementations Department. This department at Filevine is vital in the retention and growth of firms using our software. Individuals who join our team will be a part of an exciting environment with plenty of opportunities for growth within the company.
Responsibilities
- Maintain comprehensive product knowledge across the Filevine family of products
- Train customers to use and customize various aspects of the Filevine family of products
- Manage the implementation process across a variety of customer accounts
- Learn about and understand how to marry data from other softwares to Filevine effectively
- Work with cross-functional teams and partners to identify opportunities for better learning within our customer base, and provide training and content necessary to increase customer adoption
- Assist in the creation of portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and present to cross-functional teams and partners
- Create and adjust ongoing content to Filevine University given changes in best practice and features
- Support other expert teams and expert roles as needed
- Occasional travel, as necessary
- In office position
- Paralegal or legal assistance experience preferred
- Project Management experience preferred
- Assertive communicator that can provide recommendations and instill confidence
- Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
- Quick learner of new technologies, self-motivated
- Driver of change for more impactful solutions and customer outcomes at a fast-growing company
- Ability to lead critical conversations
- Ability to independently manage competing customer priorities and initiatives with limited structure
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