Retail Associate

About the role

Responsibilities

• Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
• Maintain the store’s visual identity within brand guidelines through merchandising and stock replenishment
• Showcase excellent product and brand knowledge
• Work collaboratively to achieve daily goals and contribute to the overall success of the store.
• Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
• Serve as a Thuma Brand Ambassador
• Build and nurture client relationships
• Support the ecommerce customer experience team by responding to customer service emails when needed.
• Step into the cafe when needed, taking orders and serving customers with precision and care.
• Support Management on back-of-house operations
• Maintain store appearance and cleanliness on a daily basis
• Other activities and functions to facilitate store success as necessary.
• This job requires availability to work flexible hours including weekends and occasional holidays.
• This job requires the ability to work in-person at the Thuma store in San Francisco
• 1-2 years of experience in Retail
• A proven record in delivering excellent customer service within a similar retail environment
• Keen attention to detail
• A proactive and motivated individual with the ability to take initiative
• Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
• Strong communication, collaboration and problem solving skills
• Ability to be mobile on the sales floor for extended periods.
• Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.