Barber Career Map
Barber Career MapFind jobs where you want to live.
active · Remote

Account Director

Lessen·Remote, AZ or IL
Remote · no commuteremote · full timeRemote, AZ or IL

Create a free profile to personalize salary, commute and role fit.

AT A GLANCE

CommercialDirector levelFull TimeRemoteFull Time Employee
Apply on Company Site

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the en

About the role

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Account Director role plays a pivotal role in guiding our strategic vision supporting Account Management within the Commercial department. Tasked with uncovering growth opportunities, managing client concerns, and leading strategic initiatives, the Account Manager is a key contributor to the Operations teams for Reactive and Recurring Maintenance and Projects. *This role will be traveling up to 25% of the time.

Responsibilities

  • Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
  • Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
  • Serve as the go-to contact for client communications, fostering robust relationships and exploring collaboration avenues.
  • Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
  • Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
  • Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
  • Achieve or exceed targets related to account growth and upsell according to plan.
  • Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
  • Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
  • Proactively monitor and report client KPI and success metrics

Benefits

  • Vision
PostedNot listed
Statusactive
CommuteDistance only

Other Jobs From This Employer

Licensed HVAC VendorsSavannah, GA
Salary not listed
Licensed Electrician VendorsSavannah, GA
Salary not listed
Licensed Electrician VendorsColumbia, SC
Salary not listed
Licensed Plumbing VendorsSt. Louis, MO
Salary not listed
Licensed HVAC VendorsAugusta, GA
Salary not listed